How to Add Facebook Customer Chat (Live Chat) to your Website

Facebook has just released the Facebook Customer Chat Plugin a week ago. By embedding this widget to your website, your customers can chat with you via Facebook Messenger in real-time right on your website. That means they don’t have to navigate to Facebook or Facebook Messenger to send you a message anymore.

With this feature, Facebook Customer Chat (Facebook Live Chat) helps you a lot in supporting the customers, consulting or selling right on your website. You can manage and take care of your customers via Facebook Messenger.

Adding Facebook Live Chat To Your Website

To install Facebook live chat widget to your website, follow these steps:

Step 1: Go to your Fanpage → Settings → Messenger Platform. In the Whitelisted Domains, enter your domains of your website(s). Then click Save to complete.

Step 2: Copy and paste the following code before the </body> tag of your website:

<script>
  window.fbAsyncInit = function() {
    FB.init({
      appId            : 'your-app-id',
      autoLogAppEvents : true,
      xfbml            : true,
      version          : 'v2.11'
    });
  };
  (function(d, s, id){
    var js, fjs = d.getElementsByTagName(s)[0];
    if (d.getElementById(id)) {return;}
    js = d.createElement(s); js.id = id;
    js.src = "https://connect.facebook.net/en_US/sdk.js";
    fjs.parentNode.insertBefore(js, fjs);
  }(document, 'script', 'facebook-jssdk'));
</script>
<div class="fb-customerchat" page_id="PAGE_ID"></div>

Notes:

• your-app-id: Replaced by your Facebook app ID. If you don’t have any app, create one here.
• PAGE_ID: Replaced by your Fanpage ID. Get it here.

Adding Facebook Customer Chat (Live Chat) to WordPress

If you’re using WordPress, you can add the code above to the footer.php file. Doing that by going to Appearance → Editor and select the footer.php file, then paste the code above before </body> tag.

Please note that this modifies your theme. And thus, you will loose the change when the theme updates. To prevent this problem, please use a child theme. We have written a detailed guide on using child theme to customize your WordPress website.

If you are not familiar with these technical things, you can install the Insert Headers and Footers plugin. It’s free and available on wordpress.org. To install it, go to Plugins → Add New and search for “insert headers and footer”, then click Install button. After that, activate the plugin. Finally, go to Settings → Insert Headers and Footers and paste the code above to the footer section.

Now you have the Facebook chat online plugin installed. And you can start using it as a channel for customer live chat support and sell your products.

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Also published on Medium.